DNV awards ISO 9001:2015 certification to Bethan Customs Consultancy

At DNV we are proud to be a trusted partner for our customers, using our knowledge to advance performance and safety. So, we were very pleased to congratulate Bethan Customs Consultancy on achieving certification to ISO 9001:2015 Quality Management Systems (QMS).

Bethan Customs Consultancy is an Aberdeenshire based customs firm which has clients spanning a variety of industries across the UK. In order to meet the stringent criteria for this certification, the Bethan team demonstrated a number of fundamental processes and principles which underpin the business, including a customs-specific risk analysis on which to base the QMS.

Bethan’s Managing Director, Nicola Alexander, explained the rationale for working towards this internationally recognised accreditation: “We have always maintained an extremely high standard of service for our clients. However, in common with many other businesses, the last 20 months have highlighted the need for business continuity and consistency to be embedded in the structure of Bethan, so that we can continue to support our clients seamlessly, regardless of external events. We therefore set out to develop a consistent Bethan standard within our QMS, which is then further refined by client specific requirements. This ISO certification offers both our current and potential future clients the reassurance that we operate to a consistently high standard of procedures that have been independently audited and scrutinised.”

Lead Auditor Sharon Armour from DNV added, “Bethan has worked diligently to achieve ISO 9001 certification, with commitment from top management and all personnel ensuring the management system is optimised and contributes to providing excellent service delivery. Achievement of ISO 9001 is testament to Bethan’s ongoing commitment to continual improvement and customer satisfaction.”

About ISO 9001:2015

The ISO 9001 standard provides specific requirements for a quality management system that will enhance your ability to deliver products and services that meet customer, as well as statutory and regulatory, demands. Applicable to all types of company in any industry, the standard is based on a number of quality management principles including a strong customer focus, motivation and involvement of top management, the process approach and continual improvement. 

Find out more about ISO 9001 at: https://www.dnv.co.uk/services/iso-9001-quality-management-3283

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