The UK Government has today (9 June 2022) set out a range of actions to improve the resilience of Great Britain’s electricity networks for future extreme weather events.
This follows a comprehensive government review into the industry response to Storm Arwen and will ensure better outcomes for consumers by setting deadlines for operators to take action.
In November 2021 Storm Arwen brought severe weather disruption to the UK, with around one million households experiencing power cuts, nearly 75,000 of whom were without power for over 48 hours and over 3,700 for a week or more.
As the government made clear at the time, it was unacceptable that thousands of homes were left without power for so long, which is why the Business and Energy Secretary commissioned a review into how network operators responded to the Storm, to identify lessons and ensure suppliers step up to prevent the scale of the issues happening again.
Recommendations from the review include measures to improve the resilience of the electricity system from future storms and improvements to ensure customers quickly receive compensation payments, with network operators given deadlines to implement the changes.
Business and Energy Secretary Kwasi Kwarteng said:
“Storm Arwen was one of the most extreme weather events in decades, and I’m grateful to all those engineers, Armed Forces personnel and volunteers who worked night and day to get people reconnected to power.
“However, it’s clear that thousands of customers were badly let down by electricity network companies, which is why I launched this review to identify and address any failings.
“This action plan will ensure better preparedness for future storms, boosting the security of our electricity system and protecting families.”
Areas worst affected were North East England and Scotland, with both the Business and Energy Secretary Kwasi Kwarteng and Energy Minister Greg Hands visiting local communities to see work taking place on the ground to get households reconnected to power.
The review has been a joint endeavour between government, industry and Ofgem – with the energy regulator also publishing their own report into the Storm Arwen response today, looking at how each network operator performed against their legal obligations. Ofgem’s review acknowledged the hard work of front-line staff in challenging circumstances, but found thousands of customers were provided with an unacceptable service. Network operators have paid over £34 million in direct compensation to affected customers, and following Ofgem’s review, have agreed to pay a further £10 million in redress payments to the affected communities.
The Government’s Final Report recommends actions across the three areas of the review - System Resilience, Consumer Protection, and Additional Support – with the Business and Energy Secretary setting deadlines for the next steps to be completed.
System Resilience:
Customer Communication:
Compensation:
The outcomes from this review will be taken forward to improve resilience of the system, building on previous efforts and investment from both government and industry, to ensure a better outcome for consumers.
Read the latest issue of the OGV Energy magazine HERE